Privacy Policy

Last updated: 3 September 2026

1. Who We Are

I am Thomas Dunsdon MNCPS (Acc.), a Clinical Hypnotherapist, Psychotherapist, Counsellor and Life Coach. I provide in-person and remote services including hypnotherapy, psychotherapy and counselling, coaching, digital resources, online courses, audio recordings and the Best Life Toolkit app.

Business name: Best Life Therapies

Contact: info@bestlifetherapies.co.uk | 01993 681427

Address: Best Life Therapies, 44 Market Square, Witney, OX28 6AL

I am registered with the Information Commissioner’s Office as a data controller in the United Kingdom.

2. What Data We Collect

When you use my services, website or the Best Life Toolkit app, I may collect:

Your name and contact details, including your email address, telephone number and address.
Information you provide through enquiries, forms, consultations or sessions, including your goals, preferences and areas you would like support with.
Session notes relating to counselling, psychotherapy, hypnotherapy or coaching.
Payment and subscription information. Card details are processed by payment providers and are not stored by Best Life Therapies.
Best Life Toolkit account information, including your login identity, membership and access status, profile choices, assigned resources and progress information.
Workbook answers and journal entries when you choose to save them.
Technical information such as your IP address, device, browser, cookies and app or website activity.

Journal entries and workbook answers may include information about health or other special-category information, depending on what you choose to write.

3. How We Use Your Data

I use personal data to:

Provide and manage the services you request.
Communicate with you about enquiries, appointments, sessions, app access and subscriptions.
Deliver digital resources and operate the Best Life Toolkit app.
Save your progress, workbook answers or journal entries when you choose to use those features.
Provide resources assigned to a particular client.
Take payment, manage subscriptions and maintain financial records.
Protect accounts, prevent misuse and maintain service security.
Meet professional, legal, insurance and regulatory obligations.
Send marketing communications where permitted, with an option to unsubscribe.

The Best Life Toolkit does not analyse journal content to generate prompts or make automated clinical decisions.

4. Lawful Basis and Sensitive Information

The lawful bases relied on under UK GDPR may include:

Contract, where processing is necessary to provide a service you requested.
Legal obligation, including tax, safeguarding or professional record-keeping requirements.
Legitimate interests, including operating, improving and securing services, where those interests do not override your rights.
Consent, for optional processing such as marketing communications and optional app features.

Information about health and certain other sensitive matters may be special-category data. Where explicit consent is the appropriate condition for processing this information, it is requested separately and recorded.

Saving journal entries is optional. Sharing a journal entry with Tom is a separate and explicit choice. Refusing or withdrawing either choice does not prevent you from using the other parts of the Best Life Toolkit.

5. Best Life Toolkit Journals and Workbooks

Journal storage is off unless you choose to enable it.
Journal entries are private by default.
Best Life Therapies cannot view private journal entries through the administrator area.
Optional journal sharing is only made available to individual client accounts where appropriate.
Even when sharing is available, nothing is shared automatically. You choose separately whether to share each entry with Tom.
You can stop sharing an entry at any time.
If Best Life Therapies removes sharing availability from your account, your previously shared entries will become private again.
Shared entries are not continuously monitored. If you want Tom to review something, please discuss it during a session or contact him directly.
The journal is not an emergency or crisis service.
Workbook answers remain private unless a workbook provides an option to share and you choose to use it.
You can edit, export or delete your journal entries through the app.
Best Life Therapies does not sell journal entries, workbook answers or other personal data.

6. How We Store and Protect Your Data

Information is stored using appropriate technical and organisational safeguards. This may include Wix, Base44, email systems, payment providers and password-protected devices.

Access is restricted according to its purpose. Therapy and session notes are accessible only where needed to provide the service or meet professional and legal obligations. App users can access their own saved content.

Administrators can access operational account and access information. Journal entries or workbook answers can only be viewed when a user has actively chosen to share them through an available sharing feature.

Suppliers process information only to provide services to Best Life Therapies and under their contractual and legal obligations.

7. How Long We Keep Your Data

Therapy and counselling client records are normally retained for at least seven years, in line with professional and insurance requirements.
General enquiries are normally deleted after 12 months if no service is taken up.
Financial records are retained for the period required by law.
Marketing information is retained until you unsubscribe or it is no longer required.
Best Life Toolkit account and saved-content information is retained while your account is active or until deletion is requested, subject to any legal requirements.

You can delete individual journal entries through the app.

Account deletion requests have a seven-day cancellation period. After this period, stored BLT content will be erased and any BLT subscription will be cancelled, except for information that must be retained for legal or regulatory reasons.

8. Cookies and Technical Data

The website and app may use cookies or similar technology for essential operation, security, preferences and analytics.

You can control non-essential cookies through the available consent controls and your browser settings.

9. Sharing and Service Providers

I do not sell personal data.

Information may be processed by trusted suppliers where needed to provide services, including:

Wix, for the website and related services.
Base44, for Best Life Toolkit hosting, authentication and app data.
Stripe and other payment providers, for payments and subscriptions.
Email, communications, video-call, accounting and secure file-storage providers where relevant.

Information may also be disclosed where required by law, for safeguarding purposes, or to establish, exercise or defend legal claims.

10. Your Rights

Subject to the law, you may have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict or object to processing.
Receive portable data.
Withdraw consent at any time where processing relies on consent.
Complain to the Information Commissioner’s Office at https://ico.org.uk.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

11. Contact

Questions, requests or concerns about personal data can be sent to:

Thomas Dunsdon MNCPS (Acc.)
Best Life Therapies
info@bestlifetherapies.co.uk
01993 681427
44 Market Square
Witney
OX28 6AL